Why L9 Uses AI Agents Instead of Reception
Terence explains that the messages you receive at L9 come from AI agents the gym built itself, and that L9 has never had a receptionist. He covers why they work this way, that support is available 24/7, and that signing up, pausing, cancelling and even starting your own L9 can all be done through the bots and the app.
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Transcript
Hey there, it's Terence here again. I'm here to let you know that the messages you're receiving are from an AI agent, one of the ones that we've built for L9. It's not a new thing for L9. In fact, we've never had a receptionist. One of the reasons why we use AI so much is that I personally don't have it in me to force someone to sit behind a desk answering calls all day long. So we've got all these wonderful AI agents to help you instead. It means you can get support 24 -7. They'll either help you on the spot or point you to the right direction. You can do everything that you need at L9 through our bots and through our app. That includes signing up, pausing, cancelling, even starting up your own L9. Thank you so much for your time. I'll catch you real soon.